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This accessibility statement applies to

This website is run by Dudley Metropolitan Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet's - My Computer My Way has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some promotional images include text
  • Most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 20 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email Children in Care Council.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Within Dudley Council Plus we provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Dudley Council Plus and key contact offices have audio induction loops. If you contact us before your visit we have a British Sign Language (BSL) service that can provide an interpreter.

Technical information about this website’s accessibility

Dudley Metropolitan Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below;

Non-accessible content

The content listed below is non-accessible for the following reasons on

Non-compliance with the accessibility regulations

  • AA - 1.4.3 - Colour contrast is insufficient
    4 instances - Issue with a specific page template for promotional slide feature. Fix to be implemented.
  • AA - 2.4.7 - Element not highlighted on focus
    4 instances - Issue with a specific page template for promotional slide feature. Fix to be implemented.

Disproportionate burden

With the exception of those listed below, none of the existing issues on are classed as a disproportionate burden to solve.

  • Existing office documentation such as Microsoft Word (.DOC or .DOCX) and Adobe Acrobat (.PDF).
    This is a failure of 4.1.2 Name, Role Value.
    We are reviewing procedures for creating accessible office documentation and will be working through beginning with popular documents first (as derived from website analytics).

Content that's not within the scope of the accessibility regulations

  • The regulations do not require us to fix office documentation published before 23rd September 2018 if they are not essential. However, we will be working through and will provide a fix to documents where possible irrelevant of the publish date.

What we're doing to improve accessibility

The site is monitored for accessibility by an automated tool;

  • SiteImprove - a subscription service that also includes analytics, quality assurance for all pages. SiteImprove provides three levels of accessibility warnings based on the WCAG 2.1 Criterions are divided into errors, warnings and reviews. is currently marked at 95.7/100 for accessibility compliance.

These tools are regularly monitored and issues addressed when identified.

Preparation of this accessibility statement

This statement was prepared 14th September 2020.

The site is tested weekly using the SiteImprove subscription service.